The HeatHug Blanket kept following me around online with those cozy-looking ads. Warm feet, six heat settings, auto shut-off, soft material, even a “4.8 rating” with over seventeen thousand reviews. For sixty dollars, it looked like a great deal, so I ordered one.
I wish I could say the blanket lived up to the hype, but my experience, and what I later found during research, tells a completely different story.
Here’s everything I found out after buying and using the SnuggleWarm HeatHug Blanket.
First Impression: It Looked Nothing Like the Ads
The package arrived late, and the moment I took it out of the bag, I already knew something was wrong.
The blanket felt thin, almost like a regular fleece throw. No sign of heating elements, no controller, nothing. It wasn’t even the same color I chose. And inside the package was a cheap instruction sheet referencing “Snugama,” a website that doesn’t even exist anymore.
That was my first red flag.
What SnuggleWarm Promises vs What I Got
The HeatHug Blanket listing claims:
- actual heating wires
- multiple heat levels
- foot pockets
- smart safety shut-off
- premium material
My order had:
- no heating system
- no controller
- no power cord
- no temperature settings
- no foot pocket
Basically, I paid sixty dollars for a regular fleece blanket I could have gotten for ten dollars in a local store.
The “17,000+ Reviews” Story Doesn’t Add Up
When I saw the high rating, I thought I could at least trust the feedback. Then I checked the website’s details.
The site was newly registered, yet somehow had thousands of reviews going back months and years. That’s impossible. The numbers felt fabricated, and the review dates looked fake once I compared them to the domain age.
That pushed me to dig deeper.
SnuggleWarm’s Trust Score Is Extremely Low
Scamadviser gives SnuggleWarm a very low trust rating with warnings about fraud, suspicious hosting, and hidden company ownership. Everything about the store pointed toward a temporary website designed to sell fast and disappear.
And considering the product I received, it started making sense.
My Customer Service Experience: Silence
I tried contacting them immediately:
- emailed twice
- used the website chat
- called the phone number listed
Nothing. No reply, no acknowledgment, nothing. At that point, I realized getting a refund might be impossible.
Later, I found several customers saying the same thing, no response from SnuggleWarm at all.
Other Complaints That Match My Experience
Once I checked Trustpilot and reviews outside their website, the pattern became clear:
- customers receiving non-heated blankets
- missing controls
- damaged packages
- completely different products from what was advertised
- orders arriving weeks late
- no customer support after payment
Some people even said the blanket they received smelled like chemicals.
Everything I read lined up exactly with what I experienced.
Better Brands Actually Sell Real Heated Blankets
This is what annoyed me most after the fact. I later discovered that well-known brands like Westinghouse, Sealy, and Sunbeam sell actual heated wearable blankets with:
- certified heating systems
- real temperature controls
- safety shut-off
- proper customer service
- verified customer reviews
And most of them cost less than what SnuggleWarm charged.
I basically paid more for a product that isn’t heated at all.
Is the SnuggleWarm HeatHug Blanket Worth It?
Based on my experience, no.
What arrives is nothing close to the advertised heated blanket. The features are missing, the quality is low, the company is unresponsive, and the positive reviews look manufactured.
If you’re expecting a warm, electrically heated wearable blanket, you’ll be disappointed because the HeatHug Blanket doesn’t deliver that, at least not the one I received.
Conclusion
After everything I’ve seen and experienced, I wouldn’t recommend buying the SnuggleWarm HeatHug Blanket. The product I received looked and functioned nothing like the one in the ads, and the customer service didn’t help at all.
There are better, safer, cheaper heated blankets from reputable brands. SnuggleWarm just isn’t one of them.
If you’re considering one because the ads are convincing, take this as a warning: it’s not what it claims to be.
Check out Horsepower Scrubber I reviewed earlier.