The Solippy LOOP IPL Hair Removal Device is one of those products that sounds almost too convenient when you first see the advertisement. Instead of booking salon appointments or spending money on repeated waxing, Solippy says you can use the LOOP at home to gradually reduce unwanted hair with IPL technology. The company advertises five intensity levels, 500,000 flashes, a skin-contact sensor, protective glasses and treatments that can be completed on large areas of the body in about 20 minutes. The current product page also advertises a 100-day money-back guarantee and a two-year device warranty.
The product itself isn’t difficult to understand. IPL, or intense pulsed light, has been used for at-home hair reduction for years, and Solippy’s explanation of the technology is broadly consistent with how IPL devices are intended to work. The light targets pigment in the hair, and repeated treatments are supposed to reduce regrowth over time. What made me look more closely at Solippy LOOP wasn’t the idea of home IPL itself, but the growing number of customer complaints about refunds, customer service and people receiving a different IPL device from the one they thought they had purchased.
There are also plenty of customers saying they had a completely different experience. Some report quick delivery, comfortable treatments and gradually slower hair growth, while others say the device didn’t work for them at all. That makes this a more complicated Solippy review than simply saying the product is either wonderful or a scam.
What Is Solippy LOOP?
Solippy LOOP is a handheld IPL hair removal device designed for home use. The company says it can be used on areas including the legs, arms, underarms and bikini line, and it has five intensity settings so users can adjust the treatment according to their comfort level. It also has a skin-contact sensor intended to prevent accidental flashes and a lower-intensity mode for more sensitive areas.
The package is supposed to include the LOOP device, power adapter, user guide and protective glasses. Solippy says the device is a one-time purchase with no replacement cartridges or refills, and the company currently advertises 500,000 flashes, although another section of the same product page mentions 300,000 flashes. That inconsistency is something I noticed while checking the product information because buyers shouldn’t have to guess which lifespan figure actually applies to the device they’re purchasing.
Solippy currently lists the LOOP at €89.99, reduced from €179.99, although pricing can vary depending on the country and promotion shown on the website. The site also says it has more than 50,000 satisfied customers.
Does Solippy LOOP Really Work?
This is probably the question most people are asking before spending money on an IPL device.
Solippy says LOOP can reduce hair growth from the first use and that most users should notice reduced hair growth after three or four sessions. Its recommended schedule is once a week for the first four weeks, followed by one treatment every two weeks for another eight weeks.
I would be careful with the wording “from the first use,” because IPL is generally a gradual process rather than something that suddenly makes unwanted hair disappear after one treatment. Solippy’s own FAQ actually gives a more realistic picture by saying results vary and that most users notice reduced growth after three to four sessions.
The customer feedback reflects that variation. Some buyers report that their hair became finer or started growing back more slowly after several weeks. One recent Trustpilot reviewer said she had used the device for a few weeks, found it easy and comfortable to use and had started noticing slower and finer regrowth in some areas. Another customer said she had been using LOOP twice a week for around four weeks and was already impressed with the results.
But there are also customers saying the opposite. One reviewer reported using the product for around ten weeks without seeing a difference, while another described the device as ineffective. Someone else said they had only reached the fifth week and hadn’t seen the change they were hoping for yet.
That doesn’t necessarily mean the device doesn’t work. IPL results depend heavily on hair colour, skin tone, treatment consistency and the individual device’s output. Solippy itself says LOOP works best with darker hair and light to medium skin tones, while very light, grey or red hair and very dark skin may produce reduced results.
The “Permanent Hair Removal” Claim Needs Some Context
Solippy uses the phrase “Permanent and Pain-Free Hair Removal” prominently on the product page, which is a much stronger statement than simply saying the device reduces hair growth. Further down the same page, however, the company describes the expected result as progressive hair reduction and says that after a full treatment cycle, “most hairs” are permanently reduced.
That second explanation is much closer to what someone should expect from an at-home IPL device. You shouldn’t buy LOOP expecting to treat your legs once and never see another hair. The purpose of repeated IPL treatments is to reduce regrowth over time, and maintenance treatments may still be necessary.
This is one reason I would read the product claims carefully rather than getting carried away by the headline promise of permanent hair removal. If your expectations are realistic, gradual reduction in hair growth can still be a useful result.
Is Solippy LOOP Really Pain-Free?
Solippy describes LOOP as pain-free and says users may experience only a slight tingling or warm sensation during treatment. The device also has five intensity levels, allowing users to start at a lower setting and increase the intensity gradually.
Several customers seem to agree with this part of the marketing. One reviewer described the flashes as comfortable and said she hadn’t found the treatment painful. Another said the device was easy to use and caused no discomfort, while a different customer described the sensation as a little warmth for a second before it went away.
Of course, “pain-free” is still a broad marketing term. People experience IPL differently, and even Solippy’s own FAQ acknowledges that some users may feel tingling or warmth. The five intensity levels are therefore more useful to me than the pain-free slogan because they give users some control over how strong the treatment feels.
The 500,000 Flash Claim Is Oddly Inconsistent
One detail I would want Solippy to clarify is the advertised number of flashes.
The main product section says LOOP has 500,000 flashes and describes that as more than ten years of use. Later on the same page, another product section says “300,000 flashes” with a lifespan of more than ten years.
That may simply be an old specification that wasn’t removed when the product page was updated, but it still shouldn’t be there. If you’re selling an IPL device based partly on how many flashes it can deliver, the number should be consistent throughout the website.
I wouldn’t treat the 500,000 figure as independently verified simply because it appears on the sales page. It is a manufacturer specification, not an independent longevity test.
What Are Customers Actually Saying?
This is where the picture gets interesting because the reviews aren’t all negative.
There are customers who are happy with the product. Some mention quick shipping, straightforward operation, comfortable flashes and gradual hair reduction. One reviewer said the device arrived quickly and was easy to use, while another described it as a good product after only a couple of treatments.
At the same time, there is a significant group of unhappy customers reporting problems that go beyond whether the IPL works.
The complaints include products allegedly arriving damaged, long delivery times, devices that didn’t appear to produce results, difficulty contacting customer service and disagreements over whether customers were entitled to refunds. Several people also say they received a different branded IPL device after ordering Solippy LOOP.
That last complaint is particularly interesting because it isn’t just one isolated review.
Customers Say They Received Lindywel or APPY Instead of LOOP
Several customers on Trustpilot specifically say they ordered the Solippy LOOP but received an IPL device branded Lindywel or APPY.
One reviewer said she ordered LOOP but received an APPY Lindywel machine and was told by customer service that it was the same product and came from the same manufacturing facility. Another customer said she ordered LOOP and received a Lindywel device instead, while a separate reviewer said she received a different product and was repeatedly told it was the same thing.
This isn’t limited to Trustpilot either. A Reddit discussion about Lindywel IPL products includes people who said they ordered Solippy LOOP and received Lindywel APPY instead. One person said they weren’t sure whether the two products were actually the same, while another said they tried the device and saw no results.
The explanation reported by some customers is that Solippy considers the different branded devices to be the same product or products manufactured at the same facility. But the problem from a buyer’s perspective is straightforward: if the page shows and advertises a Solippy LOOP, a customer reasonably expects to receive a product carrying that branding unless the possibility of receiving another brand is clearly disclosed before purchase.
I would definitely want that clarified before ordering.
The Refund Policy Is Probably the Biggest Problem
Solippy prominently advertises a 100-day money-back guarantee on its product page. It says customers can try LOOP risk-free and obtain a refund under its satisfaction guarantee.
That sounds reassuring, particularly for a product where results can take several weeks to judge.
The problem is that a number of customers claim their refund requests were refused after they had used the device.
One reviewer reported that after ten weeks without satisfactory results, she requested a refund and was told the product was not refundable. Another said she relied on the 100-day guarantee but was told discounted products weren’t eligible for refunds. A separate complaint said the customer returned the product after deciding not to keep it but then received no further response.
There is even an Italian consumer complaint from May 2026 alleging that a customer was refused a return because the IPL device was considered a hygiene product after use, despite the advertised money-back guarantee.
This is the part that deserves the most attention because it creates a practical problem with the guarantee itself. An IPL buyer normally needs to use the device for a period of time to determine whether it works for them. If used products are excluded from refunds, a customer could theoretically be left in a situation where the advertised satisfaction guarantee isn’t useful for the very reason they purchased the product under that guarantee.
There are also positive refund experiences, so it isn’t accurate to say that Solippy never refunds customers. A September 2026 Trustpilot reviewer said the LOOP didn’t work for her after a couple of months and that Solippy provided a full refund, including the cost of a cooling cream she had purchased.
That positive experience is important because it shows that refunds do happen. The problem is the inconsistency between customer experiences.
Is Solippy’s 100-Day Guarantee Really “Risk-Free”?
After reading the complaints, I wouldn’t personally describe the purchase as completely risk-free without first checking the exact terms that apply to the order.
The website says “100-DAY MONEY-BACK GUARANTEE,” while customers have reported being told that sale items, used products or hygiene products aren’t eligible for refunds.
There may be terms and conditions behind the guarantee that explain the exclusions, and customers may have different circumstances depending on the country they purchased from. But when a company puts a large “100-day money-back guarantee” message directly beside the Buy button, the important restrictions need to be easy for customers to understand before they pay.
This is particularly relevant because the LOOP is almost always displayed at a discounted price on the website. If discounted purchases aren’t eligible for the guarantee, that is something I would want to know before ordering rather than discovering it after using the device.
What About Solippy Customer Service?
Customer service feedback is all over the place.
Some customers say their questions were answered quickly and that shipping updates were provided. One reviewer from the Netherlands, for example, said delivery took longer than expected but that Solippy responded quickly and politely when contacted.
Other customers describe a very different experience, saying their emails went unanswered after they requested a return or refund. Several complaints mention asking repeatedly for a return address or refund and receiving generic responses instead of an actual solution.
The current Solippy website lists a phone number, email address and live chat, and says email replies should come within 48 hours. It also identifies PixelCart LTD at 71–75 Shelton Street, Covent Garden, London, with company number 14993517.
So there are identifiable contact details on the website. The concern is less about whether a contact page exists and more about how consistently those channels work when a customer actually wants to return something.
Is Solippy LOOP a Scam?
I wouldn’t describe every Solippy LOOP purchase as a scam because there are clearly customers who say they received the product, used it and were happy with it. There are also recent positive reviews describing comfortable treatments, reduced hair growth and successful refunds.
However, I do think there are enough customer complaints to make me cautious about ordering.
The complaints about receiving Lindywel or APPY devices instead of the advertised LOOP are particularly difficult to ignore because multiple customers describe essentially the same experience. The refund complaints are also concerning because the website prominently advertises a 100-day money-back guarantee, while several customers say they were subsequently told that sale or used products couldn’t be returned.
At the same time, the positive refund reports show that the situation isn’t as simple as “Solippy never gives refunds.” One recent customer says she received a full refund after the LOOP failed to produce results, so individual experiences clearly vary.
For me, the bigger issue is that the buyer shouldn’t have to discover these contradictions after spending the money.
Conclusion
The Solippy LOOP itself is a plausible at-home IPL hair removal device, and the basic technology isn’t unusual. The five intensity settings, skin sensor, protective glasses and simple plug-in design make sense for a home IPL product, and there are customers who genuinely seem pleased with the results.
What I don’t like is the uncertainty surrounding the buying experience. The website advertises a 100-day money-back guarantee, but multiple customers say they were denied refunds after using the device or purchasing it at a discount. Several buyers also claim they ordered LOOP and received a different branded IPL machine instead. Those aren’t complaints I would simply brush aside when deciding whether to order.
The inconsistent flash count doesn’t help either. The same product page mentions both 500,000 and 300,000 flashes, while the headline marketing promises permanent, painless hair removal and results from the first sessions.
So, is Solippy LOOP legit? There is a real product being sold, and some customers report genuine results and satisfactory service. But I would be cautious about buying it because of the repeated complaints concerning replacement products, effectiveness, customer service and especially the 100-day refund policy. I would save a copy of the advertised guarantee and the terms that apply at the time of purchase, and I would use a payment method that provides a dispute option if the order arrives differently from what was advertised or a refund becomes an issue.
Check out Mansculpt wave therapy plus that I talked about earlier.
Solippy LOOP FAQs
Does Solippy LOOP really work?
Some customers report slower and finer hair growth after several weeks of use, while others say they saw little or no improvement. Solippy says results vary and recommends consistent treatments over several weeks.
Is Solippy LOOP permanent hair removal?
Solippy markets LOOP as providing permanent hair removal, but its detailed explanation describes progressive hair reduction and says most hairs may be permanently reduced after a complete treatment cycle. This shouldn’t be interpreted as a guarantee that every hair will permanently disappear.
How many flashes does Solippy LOOP have?
The website currently advertises 500,000 flashes in several places, but another section of the same page says 300,000 flashes. This specification is therefore inconsistent on the current product page.
Is Solippy LOOP painful?
Solippy describes it as pain-free, although its own FAQ says some users may experience mild tingling or warmth. Customer reviews also include people who describe the treatment as comfortable.
What happens if I receive a Lindywel or APPY device instead of Solippy LOOP?
Multiple customers have reported receiving differently branded IPL devices after ordering LOOP. Some say Solippy told them the devices were the same or manufactured at the same facility. If this happens, keep photographs of the packaging and product and contact the seller before using it if you believe it isn’t what you ordered.
Does Solippy really offer a 100-day money-back guarantee?
The Solippy website currently advertises a 100-day money-back guarantee, but multiple customers report being refused refunds, particularly for used or discounted products. Other customers report receiving successful refunds, so experiences appear to differ.
Is Solippy LOOP a scam?
The available evidence does not establish that every Solippy LOOP sale is fraudulent. There are genuine positive customer reports, but the repeated complaints about refunds, customer service and receiving different products are serious reasons to research the seller carefully before ordering.