Metabolae Ceylon Cinnamon has been getting a lot of attention online, especially from people looking for a supplement that may support healthy blood sugar levels. The product is sold as a daily Ceylon cinnamon softgel, and Metabolae currently advertises it at prices starting around $29.99, compared with a listed regular price of $59.99. The company says the formula contains Ceylon cinnamon with MCT oil and promotes a 7,200mg-equivalent daily amount.
But if you are searching for Metabolae reviews, there is something more important to look at than the advertised price or the number of stars on Trustpilot. A noticeable number of recent customer reviews are about an unexpected subscription, repeat orders and additional charges. In fact, Metabolae’s own FAQ confirms that its subscription renews automatically every 30 days, although the company says customers can skip, delay or cancel through their customer portal.
That does not automatically make Metabolae a scam. However, it does explain why some customers are unhappy and why the subscription issue deserves attention before anyone places an order.
What Is Metabolae Ceylon Cinnamon?
Metabolae sells Ceylon cinnamon as a once-daily softgel rather than as ordinary cinnamon powder. According to the company’s website, the recommended serving is one softgel with the first meal of the day, and the formula uses Ceylon cinnamon and MCT oil. Metabolae markets the product around metabolic and blood sugar support, while also stating that its claims have not been evaluated by the FDA.
The company says customers may begin noticing changes around the second week, with more noticeable results by the second month, although individual results vary. It also says the product is intended to be used consistently for several months. Those are marketing claims from Metabolae, though, rather than proof that every customer will experience those results.
The product itself is not the main reason I found Metabolae interesting. The bigger story is what happens around the purchase.
The Metabolae Subscription Issue
This is where the customer complaints become difficult to ignore.
Metabolae openly states in its FAQ that subscriptions automatically renew every 30 days. The company says this keeps customers from running out of the product and that the subscription can be cancelled through the customer portal.
The problem is that several customers on Trustpilot say they did not realise they had signed up for recurring deliveries when they placed their first order.
One recent reviewer said they had ordered the Ceylon cinnamon capsules but did not realise they had subscribed to a monthly order. Another said they had made a mistake when placing the first order and did not intend to start a subscription, although that customer reported receiving a refund after contacting the company. A separate one-star review from Jennifer Robinson said she believed she had been automatically enrolled in refills, tried to cancel and did not receive a response to her cancellation email.
There are also more recent reviews describing essentially the same problem. Daniel L. wrote that, like many others, he was unaware of a subscription when he purchased the Ceylon Cinnamon product and immediately contacted Metabolae to cancel it. Another reviewer, Jeremy Laughlin, complained about what he described as an unauthorized repeat order after initially ordering 90 softgels.
This is an important part of the Metabolae story because the company is not hiding the fact that subscriptions exist. The issue is whether customers understand that they are entering a recurring arrangement when they place the original order. A subscription can be perfectly legitimate when the terms are clearly presented and the customer knowingly agrees to it. The complaints suggest that at least some buyers did not understand what they had signed up for.
Metabolae Trustpilot Reviews: There Are Good Reviews Too
It would be unfair to look only at the negative Metabolae reviews because there are plenty of positive ones as well.
Trustpilot currently shows Metabolae with a 4.5-star TrustScore and hundreds of reviews. Many customers praise the company’s customer service, particularly the speed with which representatives respond to emails. Some reviewers also say they have noticed changes in their blood sugar readings or other personal benefits after using the supplement.
Interestingly, some of the positive reviews actually confirm the subscription issue rather than contradicting it.
For example, several five-star reviewers say they accidentally signed up for automatic refills but were able to contact Metabolae and get the subscription cancelled. One reviewer said customer service responded within 48 hours and cancelled the subscription without a problem. Another said they did not realise they had subscribed to monthly orders but found the company helpful when they contacted support.
So the Trustpilot feedback is mixed in a way that is worth explaining. Some customers are happy with the product and the support team, while others are upset because they did not realise they were agreeing to recurring deliveries. The fact that several positive reviews mention accidentally entering a subscription is actually useful information for someone considering an order.
There are also reviews that are clearly too early to tell us much about whether the supplement works. One customer described their review as a “preliminary” assessment after only about three weeks and said they were still waiting to see a significant change. Another reviewer had only been using the product for a short time.
That matters because a five-star rating is not necessarily the same thing as a long-term review of the supplement’s effectiveness. Some reviews are primarily about customer service, shipping or the ordering experience.
What About the BBB Complaint Against Metabolae?
The BBB Scam Tracker has a recent report involving Metabolae that is particularly relevant to the subscription complaints.
The report, dated September 3, 2026, comes from a customer who said they ordered Ceylon cinnamon supplements but did not receive the product after two months and said the company continued attempting to charge a $60 monthly subscription fee. The customer reported losing $60 and described the situation as an online purchase scam.
There is an important qualification here: BBB Scam Tracker explains that its entries are based on reports from victims and potential victims. In other words, this is a customer’s allegation, not a BBB finding that Metabolae has been proven to operate a scam. Still, the report is relevant because the complaint involves exactly the issue that appears repeatedly in the Trustpilot reviews: recurring charges that the customer says they did not expect.
That makes the subscription complaints more than a single isolated review. There are multiple Trustpilot reviewers describing confusion about automatic refills, and there is also a recent BBB Scam Tracker report alleging repeated monthly charges.
Does Metabolae Have a Real Customer Service Department?
Yes. Metabolae lists [email protected] as its customer service email and says it aims to respond quickly. Its FAQ also lists +1 (307) 357-3621 as a customer service number, with phone support available Monday through Friday.
And this is another area where the customer feedback is mixed.
Some Trustpilot reviewers say Metabolae representatives responded quickly and resolved their problems. One customer said a duplicate order was dealt with after contacting support, while another said a subscription problem was resolved after emailing the company.
On the other hand, there are customers who say they had trouble getting a response when they wanted to cancel. One reviewer said they attempted to call, reached voicemail and then emailed the company without receiving a response. Another customer complained that a repeat order had been generated without their knowledge.
So it would not be accurate to say that Metabolae never responds to customers. The reviews simply show that customer experiences have not been consistent.
Metabolae Refund Policy
Metabolae currently advertises a 90-day money-back guarantee. The company’s website says customers can request a full refund if the product does not feel worthwhile within 90 days, although return shipping is required.
That sounds straightforward on paper, but some of the customer complaints are not really about whether the original product can be returned. They are about subsequent shipments and recurring payments.
That is an important difference when looking at the Metabolae complaints. Someone who knowingly purchases a subscription and later decides they no longer want it has a different situation from someone who says they believed they were making a one-time purchase and later discovers another $60 charge on their card.
The BBB Scam Tracker complaint, for example, specifically alleges repeated attempts to charge a monthly subscription fee.
Are the Positive Metabolae Reviews Real?
There is no good reason to dismiss every positive Metabolae review as fake. Trustpilot currently contains hundreds of reviews, including detailed accounts from customers who describe both the product and their interactions with customer service.
At the same time, the content of those reviews needs to be considered. Some people are reviewing customer service rather than the actual results of taking Ceylon cinnamon. Some reviewers openly say they have only been using Metabolae for a few weeks and are still waiting to see what happens. Others specifically praise a support representative for cancelling an accidental subscription.
That means a five-star review saying “customer service was great” should not be interpreted as evidence that Metabolae Ceylon Cinnamon definitely works for blood sugar, weight loss or any other health condition. It is evidence of a positive customer service experience.
There are also negative reviews that deserve the same caution. A customer’s statement that the product did not work for them does not prove that the supplement is ineffective for everyone. What the reviews do show much more clearly is how customers experienced the ordering, billing and cancellation process.
So, Is Metabolae Legit?
After looking at the company’s own subscription information, its current customer service details, Trustpilot reviews and the recent BBB Scam Tracker complaint, I would not describe Metabolae as a simple fake-product operation based on this evidence alone. There are real customers reporting positive experiences, and some customers say the company promptly resolved subscription and refund problems.
But I also would not brush aside the recurring billing complaints.
The same issue appears repeatedly in recent Trustpilot feedback: customers say they did not realise they had enrolled in automatic refills, then contacted Metabolae after seeing another order or charge. There is even a recent one-star review specifically complaining about an automatic refill that the customer says they never ordered. The BBB Scam Tracker also contains a September 2026 report alleging repeated $60 subscription charges and non-delivery.
The most accurate way to put it is that Metabolae appears to be a real supplement business with a real product and an active customer service operation, but its subscription model has generated enough customer complaints that buyers should be very careful about recurring billing. The company’s own website confirms that subscriptions renew automatically every 30 days, so the recurring-charge issue is not imaginary; the disagreement is over whether customers understood that they were signing up for one.
Conclusion
If you already bought Metabolae and are seeing an unexpected charge, the company’s listed support email is [email protected]. Keep your order confirmation and billing records, and make the cancellation request in writing so there is a record of what you asked for. Metabolae says subscriptions can be cancelled through its customer portal, and its website currently lists that option as well.
For anyone considering the Ceylon cinnamon supplement, the subscription is the part I would pay the closest attention to. The product may be perfectly acceptable to some customers, and there are certainly positive reviews from people who say they like it. But the number of people saying they were surprised by automatic refills makes the billing experience a significant part of the Metabolae review, rather than something that can simply be ignored.
Check out Mansculpt wave therapy plus that I talked about earlier.